Our Refund Policy is Simple
We offer refunds in very limited cases only.
✅ When You CAN Get a Refund:
1. You Haven't Downloaded Yet
- Made purchase by mistake
- Bought wrong item
- Changed your mind immediately
- Must request before downloading
2. Item Has Serious Errors
- Product doesn't work at all
- Files are corrupted or broken
- Critical bugs that can't be fixed
3. Item Won't Install
- Installation completely fails
- Doesn't work as described
- Compatibility issues not mentioned
- Technical problems author can't solve
4. Wrong Purchase
- Accidentally bought same item twice
- System charged you twice
- Bought wrong license type by mistake
❌ When You CAN'T Get a Refund:
1. After You've Downloaded
- Once you download, it's yours
- No refunds after accessing files
- You already have the product
2. Changed Your Mind
- Decided you don't need it
- Found different solution
- Don't like the colors/design
- It's harder than you thought
3. You Don't Know How To Use It
- Lack of technical skills
- Need help with customization
- Don't understand installation
- Solution: Contact author for support
4. Your Own Issues
- Your hosting problems
- Your website conflicts
- Your internet connection
- Your computer issues
How to Request a Refund:
Step 1: Contact the item author first
- Click "Get Support" on product page
- Explain the problem
- Give them chance to help
Step 2: If author can't fix it, contact us
- Email: hackstorexofc@gmail.com
- Include your order number
- Explain what's wrong
- Attach screenshots if possible
Step 3: We review your request
- Usually within 24-48 hours
- We'll test the item if needed
- Decision sent by email
Important Rules:
⏰ Request within 15 days of purchase
📥 Before downloading (for most cases)
🐛 Real technical problems (not preference)
📧 Try author support first
Refund Process:
✅ If Approved:
- Money back in 5-7 days
- Goes to payment method (CodeStoreX)
- License cancelled
- Access removed
❌ If Denied:
- We explain why
- Suggest solutions
- Author may offer fix
Special Note:
💡 Best Practice: Always preview demos before buying!
🔍 Read descriptions carefully
⚠️ Check compatibility requirements
❓ Ask questions before purchasing
