🔧 COMMON PROBLEMS & SOLUTIONS:

PROBLEM 1: "Can't Open ZIP File"

Solutions: ✓ Install Archive Software: 7-Zip (free), WinRAR ✓ Right-click ZIP → "Extract All" ✓ Re-download if file corrupted

PROBLEM 2: "Can't Open Theme Files"

Solutions: ✓ For WordPress Themes: Upload to WordPress (Appearance → Themes → Upload) ✓ For HTML Templates: Open in web browser ✓ Use code editor: Notepad++, VS Code

PROBLEM 3: "Documentation Won't Open"

Solutions: ✓ PDF Files: Install Adobe Reader ✓ HTML Docs: Open in browser

PROBLEM 4: "Missing Files"

Solutions: ✓ Check all subfolders ✓ Show hidden files in system ✓ Extract completely (don't open from ZIP) ✓ Contact author if truly missing

🆘 STILL NOT WORKING?

Contact support with:

  • Order number
  • Product name
  • Exact error message
  • Screenshots

Response time: 2-4 hours

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